Once purchased, webinars are nonrefundable. If your refund request is due to a scheduling conflict, contact us for assistance with a link to the recording.
Unhappy with the content of the webinar?
Please submit comments on the evaluation form and/or use the feedback form at the end of the webinar. Depending on feedback from all participants, refunds may be considered on a case-by-case basis. Any decision to offer a refund is strictly at Glie LLC’s discretion.
What if you have a scheduling conflict?
We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, requests for access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. At this time it is not possible to transfer a registration from one person to another.
In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser and/or group. In most cases, access to a recording will be granted and provisions made for the purchaser to claim his/her contact hours.
There are no refunds on any live event tickets. The Company reserves the right to either issue a store credit or possibly issue a refund depending on the circumstances of your purchase. All Events are subject to change and the location, date and venue may be changed at any time. If you have paid for airfare and hotel accommodations, the Company is not responsible for those costs. All ticket purchases, gratis tickets, bundled tickets and promotional tickets are subject to availability. All tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company. Tickets that are rolled over to another event are deemed forfeited if not used at the selected event. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed.
If you are unable to attend an Event, you may be eligible to receive a store credit (not a refund back to your method of purchase) on a ticket purchased without restrictions. Within 15 days prior to the event, you may request a 100% credit to use on merchandise or any of our digital training courses, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Tickets may not be rolled over more than one time and expire in twelve (12) months if not redeemed. Again, ALL tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of the Company.
We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, we are happy to offer full credit for any of our future live events, or the credit maybe applied to our digital courses.
In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser. In these cases, we will handle every request on a case by case basis which will be resolved, 30 days after the live event was scheduled.